At Gupta Agencies, we strive to provide our customers with high-quality medical and surgical supplies. Please read our return and refund policy carefully before making a purchase.
No Refund Policy
- We do not offer refunds for any purchased products once the order is processed and delivered.
- All sales are considered final, and customers are encouraged to review their orders carefully before confirming the purchase.
Return Eligibility
While refunds are not available, returns may be considered under the following conditions:
- Products received in damaged or defective condition must be reported within 48 hours of delivery.
- Incorrect items delivered will be eligible for replacement only if they are returned unused, in their original packaging, with proof of purchase.
- No returns will be accepted for used, opened, or custom-made products.
How to Initiate a Return
If your order meets the return criteria, please follow these steps:
- Contact our support team via phone or email within the specified time frame.
- Provide order details, product images, and a brief description of the issue.
- Our team will review the request and guide you through the return process if approved.
Non-Returnable Items
The following items are not eligible for returns under any circumstances:
- Personal healthcare items such as thermometers, blood pressure monitors, and orthopedic products.
- Products damaged due to improper handling or usage by the customer.
- Items with tampered packaging or missing accessories.
Replacement Policy
In case of approved returns, replacement of the same product will be provided, subject to stock availability. If the item is out of stock, store credit may be offered.
Contact Us
If you have any questions regarding our return and refund policy, please feel free to contact us:
📞 Phone: 7891110226